Privacy Policy

This Privacy Policy explains how Nola Hire Limited ("Nola Hire", "we", "us", or "our") collects, uses, stores, and protects personal Data in connection with our business activities, including through our Website, telephone, email, business systems and vehicle hires.

We take privacy and security very seriously and process personal Data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this privacy policy carefully.

1. Definitions and Interpretation

In this privacy policy, the following definitions are used:

• Data
  Collectively all information that you submit to Nola Hire Limited. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.
• Cookies
  A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ("Cookies").
• Data Protection Laws
  Any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations, and secondary legislation.
• GDPR
  The UK General Data Protection Regulation.
• Nola Hire Limited (we or us), a company incorporated in England and Wales with registered number 12305857 whose registered office is at 101c Irthlingborough Road, Finedon, Northamptonshire, NN9 5EJ, UK.
• UK and EU Cookie Law
  The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018.
• User or you
  Any third party that accesses the Website and is not either (i) employed by Nola Hire Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Nola Hire Limited and accessing the Website in connection with the provision of such services.
• Website
  The website that you are currently using, www.nolahire.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. Scope of this Privacy Policy

This Privacy Policy applies to personal Data collected, used, stored or otherwise processed by Nola Hire Limited in connection with our business activities and the products and services we provide. This includes personal Data collected through our Website and other channels, whether online, by telephone, email, in person or through our business systems and processes.

This Privacy Policy does not apply to third-party websites, applications or services that may be accessed through links or integrations provided by us. Those third parties are responsible for their own processing of personal Data and may have their own Privacy Policies, which we recommend you review.

For purposes of the applicable Data Protection Laws, Nola Hire Limited is the "data controller." This means that Nola Hire Limited determines the purposes for which, and the manner in which, your Data is processed.

3. Data Collected

We may collect the following Data, which includes personal Data, from you:

1. Identity Information, such as your name and date of birth.
2. Contact Information, such as your address, email address, and telephone numbers.
3. Driving Licence and Vehicle-Related Information, where necessary to provide a vehicle hire service.
4. Hire Information, including details of your booking, hire period, vehicle provided, and communications relating to your hire.
5. Payment and Financial Information, where necessary to process payments or manage charges relating to a hire.
6. Accident, Damage, or Incident Information, where relevant to the management of a vehicle hire.
7. Correspondence and Enquiry Information, including information you provide when contacting us by telephone, email, or through our website.
8. Technical Information, including IP address, browser type and version, operating system and information about how you use our Website.
9. Cookie Information, in accordance with our Cookie Policy and your Cookie Preferences.

4. How We Collect Data

We collect Data in the following ways:

4.1 - Data given to us by you

Nola Hire Limited will collect Data in a number of ways, for example:

1. When you contact us through the Website, by telephone, post, email, or through any other means.
2. When you register with us and set up an account to receive our products/services.
3. When you make payments to us, through this Website or otherwise.
4. When you use our services.
5. Our partners requesting our services on your behalf.

4.2 - Data collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

1. We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times, and frequency with which you access the Website, and the way you use and interact with its content.
2. We will collect your Data automatically via Cookies, in line with the Cookie settings on your browser. For more information about Cookies, and how we use them on the Website, see the section below headed "Cookies".

5. Our Use of Data

Data may be used by us for the following reasons:

1. To monitor and improve our services and Website.
2. To respond to enquiries and requests for quotations.
3. To arrange, provide and administer vehicle hire services.
4. To communicate with you about your hire, vehicle or booking.
5. To manage hire agreements and related documentation.
6. To liaise with insurance companies, brokers, business partners and other organisations that have arranged or requested vehicle hire services.
7. To process payments and manage charges relating to vehicle hire.
8. To manage accidents, damage, incidents, complaints and other matters relating to a hire.
9. To maintain accurate business and customer records.
10. To prevent and detect fraud, misuse or other unlawful activity.
11. To comply with our legal, regulatory, accounting and tax obligations.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your Rights" below).

6. Who We Share Data With

We may share personal Data where necessary to provide our services, operate our business or comply with our legal obligations.

Depending on the circumstances, this may include sharing personal Data with:

1. Insurance Companies, Brokers, and other organisations that have arranged or requested vehicle hire services.
2. Fleet Providers, Vehicle Repairers, Recovery Providers or other businesses involved in providing or supporting a vehicle hire service.
3. Our employees and authorised agents where necessary to provide our services.
4. Professional Advisers, such as accountants, solicitors, and other professional service providers.
5. Payment providers and financial service providers where necessary to process payments.
6. Debt recovery providers where necessary to recover outstanding charges.
7. Relevant authorities, regulators, law enforcement agencies or other third parties where we are legally required or permitted to do so.

7. Keeping Data Secure

We take appropriate technical and organisational measures to protect personal Data against unauthorised access, loss, misuse, alteration or disclosure.

The measures we use may include appropriate access controls, secure systems, password protection, encryption and other security measures appropriate to the nature of the personal Data we process.

Where we use third-party service providers to process personal Data on our behalf, we take reasonable steps to ensure that they provide appropriate security measures.

8. Data Retention

We retain personal Data only as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, tax, insurance, or reporting requirements. In most cases, we retain records relating to vehicle hire agreements for 6 years after the end of the hire period. Records relating to customer enquiries that do not result in a hire are generally retained for 12 months. Where Data is no longer required, it will be securely deleted or anonymised.

9. Your Rights

9.1 - You have the following rights in relation to your Data:

1. Right to be Informed: The right to receive clear information about how we use your personal Data.
2. Right to Access: The right to request copies of the information we hold about you at any time.
3. Right to Rectification: The right to have your Data rectified if it is inaccurate or incomplete.
4. Right to Erasure: The right to request that we delete or remove your Data from our systems.
5. Right to Restrict: The right to restrict how we use your personal Data in certain circumstances.
6. Right to Data Portability: The right to request that we move, copy, or transfer your Data.
7. Right to Object: The right to object to our use of your Data, including where we use it for our legitimate interests.

9.2 - These rights are not absolute and may be subject to legal or other exemptions. For example, we may be required to retain certain information to comply with legal, accounting, tax, insurance or other obligations.

9.3 - To make enquiries, exercise any of your rights, or withdraw your consent to the processing of your Data, please contact us via this email address: cst@nolahire.co.uk

10. Cookies

10.1 - This Website may place and access certain Cookies on your computer. Nola Hire Limited uses Cookies to improve your experience of using the Website and to improve our range of services. Nola Hire Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

10.2 - Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Nola Hire Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however, certain features of the Website may not function fully or as intended.

10.3 - This Website may place the following Cookies:

You can find a list of Cookies that we use in the Cookies Schedule.

10.4 - You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently.

10.5 - You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

10.6 - It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

11. Changes to this Privacy Policy

Nola Hire Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any updated version will be published on our Website with the date of the latest revision. We encourage you to review this Privacy Policy periodically to remain informed about how we use and protect personal Data.

12. Contact

If you have any questions about this Privacy Policy, would like to exercise your rights, or wish to make a complaint, please contact us at:

Address: Nola Hire Limited, 101c Irthlingborough Road, Finedon, NN95EJ, UK

Email: cst@nolahire.co.uk

Telephone: 01223752222

Nola Hire Limited does not currently appoint a Data Protection Officer (DPO). However, for any data protection queries, including exercising your rights under the UK GDPR, please contact us via the above details.

If you are not satisfied with our response, or believe we are not handling your personal data in accordance with the law, you have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

Last Reviewed: 15th September 2026